Great Customer Service to Retain Customer

I was assisted by Kgomotso with regards to a request I had submitted to cancel my insurance with MiWay. She took the time to get hold of me despite struggling but eventually managed to get hold of me. Once she did she went out of her way to understand and explain all the issues I was unhappy about and made certain that she explains and gets a revised and better premium and excess for me. She was patient with clarifying any matters and went out of her way to make sure that I was satisfied with the assistance and that there is nothing I am still unclear about. Furthermore, she made me aware of the need and importance to make Miway aware of any changes to ensure that I do not encounter challenges when i need to claim and also encouraged that I also make use of the online facility.