TM
Thabo M
1 reviews | Active since Aug 2019
13 Aug 2019, 20:54
Great Customer Service
On the 12th August 2019 I was assisted by the gentleman called Ntokozo, my vehicle needed to be towed since I had an issue with my smart key. He was professional all the way.
The tow truck was there within 30 minutes at 16h30 and my headache started with the tow truck driver who was rude and unprofessional .He acted as if he's doing me a favour , it took him more than 2 hours to load the car on the roll back saying that at his office told him to leave my car where I was stranded because he didn't know how to disengage the gears to push and load the car on the roll back. I have no issues with Miway except for the towing company.
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Replies (1)MiWay Insurance's replyOfficial
14 Aug 2019, 07:50Thanks for your feedback, both good and bad. We'll be sure to pass it on to all involved and to ensure this never happens again. Thanks for showing Ntokozo the recognition he deserves. We'll be sure to high five him for making the experience tolerable.
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply14 Aug 2019, 07:50
Official
Thanks for your feedback, both good and bad. We'll be sure to pass it on to all involved and to ensure this never happens again. Thanks for showing Ntokozo the recognition he deserves. We'll be sure to high five him for making the experience tolerable.
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team
Best regards,
