1 reviews | Active since May 2016

01 Mar 2017, 16:10

GOT ANTI HIJACK SYSTEM, SUDDENLY, UP WENT THE PREMIUM!!

<p>I have been a happy MiWay client who has given accurate info from day one, suddenly my premiums increased due to "oh we now have the correct info" excuse, yet when reviewing my policy a consultant still wrote the wrong information, I have repeated my information countless times & even spelt it, sent an email, tried updating it myself on their system without success, strangest thing is, they keep re-quoting me everytime i click on their website and the premium goes higher and higher! </p> <p>I just want the correct addresses please! you will post my business to the wrong address. YOUR CONSULTANTS FORCE A GOOD REVIEW even with an unhappy client, just reply to my email with the correct info! I am getting agitated.</p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Mar 2017, 16:25
Official

Thanks for bringing this to our attention, we do apologise for any hassles you experienced. We have passed your comment on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Mar 2017, 16:02
Official

We have to drop the ball here and apologise for the incorrect information captured. Thanks for giving Refilwe the chance to step in and amend your details on our system. Please be assured that this is not the kind of service we aim to deliver.

Sorry again for not getting things right initially and please give us a shout if you need help with anything else, moving forward!

Best regards,
The MiWay Team