Good,Fast and Excellent Customer Service

Called Mi Way after experiencing issues /problems with my geyser and within an 1 hour the plumber was here to assist. The problem. with my geyser was identify as a faulty thermostat. Mi Way only pay for the 1st hour of labour and not the replacement parts. I did not have a thermostat and the time spent in twrms of labour was far less than a hour. The friendly consultant Ms Nkhensani Rikhotso explained that if I get a plumber to replace the faulty thermostat and send MI WAY the invoice they will refund me the balance of the labour cost that was not used in the initial call out charge. I think this is brilliant. Because mostly the call out service agent spent less than 20 min to identify the problem and if they dont fix anything,why must they get a full hours labour paid. The balance should be use to assist the MI WAY client towards resolving the problem for which the services was required for in the 1st place. In this case it seems this will happen. THANKS Ms Rikhotso for following up and to check if my problem was sorted. I received numerous calls form other insurance companies over the years for acomprehensive quote with the intention to change my insurance.I am staying with MI WAY