Good service of not so good of a product

Earlier this month I changed banks and opted for the new bank to switch my Debit orders which they failed to do and resulted in me not being insured for a few days as a result of that, I am not happy with the fact that I was not even granted a Grace period as I have never defaulted on my premiums and did try to call and make the necessary changes(tried calling in and call me back option) when I learned that the bank had failed to switch all my debit order even before the debit order date and the , I do however commend “Kwandile” with assisted me when I called in and was so Courteous and knowledgeable about the company products and regulations,. It so frustrating whenever you have to be placed on hold while the person assisting you puts you on hold to go seek clarity on company products. It is so refreshing to not go through that