Good service but good luck trying to cancel a policy

When we joined MiWay a year ago we used the call-me-back service and they call you back within minutes. But I have been trying to cancel my policy since 4 July with no luck.

First I tried to cancel on the website. When I clicked on the cancel button I got an error message saying that there is something wrong with my account and I need to call the call center. Which I did. The very helpful lady I spoke to said that she could not help with the cancellation and had to put me through to someone else. I held on for a few minutes after which she came back and said that she was going to log a call-back and that they'll call me back. Later I received confirmation that they will call back within 72 hours. No-one ever did.

Next I tried the "Call me back" option on the website. Did not work.

After that I tried the Contact Us on the website. Someone did call when I could not talk and we agreed that he would call again in 30 minutes. Never happened. I tried did it again but they did not call.

Lastly I sent them an e-mail to the info account requesting that the policy get cancelled. Two days later still nothing!