Good Service

With our service experiences as a whole in South Africa, we often have personal prejudices towards service providers, before they've done anything, due to other service providers giving us the experience of having to battle at our expense for good service, and generally think we've been messed around before we clearly sort it out.

Had an issue where I thought that MiWay had increased my premiums twice in 2 months. Although I waited 5 days for MiWay to call back, after a few follow ups why they haven't, MiWay called to sort out my policy. Turns out, it wasn't 2 renewals + 2 increases, the 1st was my request in Jan for my policy & no claim documents, and the increase was due for 1st April, as it is every year. MiWay kindly, and patiently helped me understand & on top, still made the effort (without me asking for it) to reduced my premium.

Thanks to Prudence from the call centre & Ntokozo Mdunge her supervisor for their help, feel like a customer that comes first.

#Apologize #GoodService #Insurance #Recommended #MiWay