NM
Nomsa M

1 reviews | Active since Nov 2011

01 Mar 2022, 11:03

Good for minor accidents pray you never get in an incident beyond 30days without a car

For the first time I am truly beginning to doubt if Miway goes far and beyond assisting the customer should it happen that you find yourself in real trouble, they are very good and helpful if your case is minor but when it is time for them to come through with the assistance needed as an insurer man or woman you are on your own, My vehicle was in an accident fair enough the panelbeaters are waiting for parts on it to resume work and they have stated that it can take up to 3 months for them to get the parts now this is where Miway will dump you telling you yo cannot have the courtesy car beyond 30 days because they no longer extend the period beyond 30 days but what actually angers me is the fact that when Ernest the driver from Elvis dropped the car he explained to me that I need to call Miway 3 days before I have to return the car and ask for an extension which is still covered by the insurance but Miway is saying they will not extend as they do not do extensions anymore. Clearly you will pay your money to them they love you when you claim for smaller issues not issues and incident that will need them to pay back the money you have been insuring your car with them, They cannot even take an initiative to help you they will just park and give you the statement "terms and condition'" From where I am standing only insure with Miway for breakdown, minor accidents and pray you never have to find yourself in a situation where your car is not with you for more than 30days.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Mar 2022, 12:20
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 

Best regards,
The MiWay Team
NM
Nomsa M's update03 Mar 2022, 13:27
Reviewer Update
The truth is that Miway is only happy to collect premiums and tell me that they will not extend car hire for me because it is not their problem that the same service provider that they choose for a client has back order on parts for my car is not a concern to them, I spoke to Porche who said with a very strong voice that there will not be a car hire extention for me I must deal with it as my car hire is for only 30 days as for what happens at the service provider having no parts is a baby that I should carry and live with. Miway is out of the equation and I have to deal with it. It is that and period. I stay without a car even if it is for the next 3 months that is none of their business my car hire is 30 days and that is it. I am waiting for unknown time to be without a car, during this time I am supposed to pay the premium as if all is ok and not feel a pain. thank you Miway I hope you never loose any customers for this ****py service