Good day, I am thoroughly dissatisfied with the poor service I’ve received

Good day, I am thoroughly dissatisfied with the poor service I’ve received. As a loyal client of Miway for over a year, I submitted my first claim, and when explaining the situation, the representative abruptly told me, and I quote, “it is a power surge and you won’t qualify for comprehensive cover.” This statement is completely unfounded, as I never mentioned anything about a power surge or weather-related issues. To make matters worse, I am now being quoted separately for two items, with each quote exceeding the value of the items themselves. This is completely unacceptable and I expect immediate clarification and resolution.