Good customer care services

An inspector came on time to attend to me as we walked out of the reception area to the inspection area. Greeted and introduced herself and the purpose of the car inspections. Also provided me with car sticker \Do not tow""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858720;873;41;2;0;1;0;0;2;15/06/04 17:14;471;NULL;15/04/12 11:13;15/06/04 9:23;Extremely Poor Customer Service;;;***;I pay with a foreign card that never has problems besides with this gym.For the past two months, Virgin Active charges me twice for gym membership. It comes through as a debit order at the beginning of the month, which then comes back to their system and says this debit order was unsuccessful. This debt order clearly works as I DO get charged each time. I have to deal with explaining this every day to the people behind the counter when I try to use the gym. Then, they re-try the debit order later in the month, which then goes through AGAIN as an additional charge to my account. I've approached the head office of Virgin Active and put this matter through their finance team. After repeatedly speaking to them over the phone and email, I sent my full transaction details to their staff. The woman I dealt with basically told me I was a ****, as the multiple charges weren't picked up on their system, so I must not being charged. For this reason she said Virgin would not credit me back the money. I actually had to get my from back home involved in this matter by claiming it as a ********** transaction, and my bank had to front the cost. This is happening again this month. Unbelievable.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;555483;893260;16;2;0;1;0;0;2;15/06/18 15:36;471;NULL;15/06/08 9:40;15/06/08 7:45;Has MTN closed it's doors?;8,10E+12;No one talk to;***;I have been a trusting, loyal & high paying Customer with MTN for the past 8 years.<br> <br> My 2 year contract expired with them over 2 years ago & I have been due for a desperately needed upgrade since October last year.<br> I specifically ordered the latest iphone6, as that's the brand I always use that is compatable with my current technology devices.<br> <br> Since October last year, 2014, I have been placing numerous orders with various MTN branches, including head office to please order this phone for me, as well as renew my contract with this new one, as the old has expired, which they are still charging me for.<br> <br> Due to this poor service delivery and no-one taking responsibility to help a loyal customer, I have decided to move networks as I'm appalled how slow, inconsiderate your business has become.<br> <br> I have had no help despite making calls to headoffice or even when I walk into a branch - no one can do anything for me because you are on STRIKE!!!!<br> <br> I can't even cancel my contract of which the forms have been filled in & faxed to you - Because you are on STRIKE!!!<br> <br> Pity that you did not place anyone in Customer Care, then at least you could have retained your existing customers!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860151;711328;9;5;0;0;0;0;5;15/06/09 14:37;471;NULL;15/06/09 8:25;15/06/09 6:46;Well done Thandi;oak***6840;Thandinomana;;Well Thandi help me to get better deal in primer. Thanks. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;863660;540;1;2;0;1;0;0;2;15/06/19 14:13;471;NULL;15/06/19 8:09;15/06/19 6:22;African Bank Harassment;7,81E+12;;;I made a fixed payment arrangement with African Bank about 6 months ago. I have not once skipped a payment since I made this FIXED payment arrangement, however African Bank seem to have the need to phone me every month to make a payment arrangement. Why, if I have a FIXED payment arrangement do they have to keep harassing me every month for payment. If I miss a payment, by all means call me, but I have made my payments. I am now at such a point that I am looking to seek legal advice so that I can take African Bank to court for harassment. If they don't want to accept the payment arrangement I have, why don't they just say that, so that I can take that with me to court.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867074;704391;9;5;0;1;0;0;5;15/06/29 16:20;471;NULL;15/06/29 10:12;15/06/29 8:29;good service;5,31E+12;kgomotso;***;person was keen to sell the policy;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;239439;61;22;2;0;1;0;0;2;15/07/01 16:11;471;NULL;15/06/30 9:40;15/06/30 8:20;Dont Need My Business ;***;Keycare;***;Last week Wednesday the 24th June , I contacted the Discovery Call centre to find out how i can sign my children up on Keycare Plus, the call centre agent advised the procedure and explained what documents i needed. I sent all the relevant documents thru to Discovery the same day and by the Friday i had not received any feedback what so ever, I eventually contacted them on Friday afternoon and an agent with a bad attitude advised that more documents where needed, this after i had to explain about 10 times that my children were minors and not able to call in themselves. Not one person took the time to call me to advise that more documents were need or that my application had been received .<br> <br> To date not one person person has contacted me regarding the application, Keycare now want to charge me full adult price for two minors, I am a single parent if i could afford to pay adult contributions then i would have added myself as well. <br> <br> Discovery use to be a leading MEDICAL AID but sadly the service has decreased so badly, Maybe if Discovery stayed focused on the product they started with instead of adding insurance,credit cards and everything else they would still be the leading brand.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867556;704391;9;5;0;1;0;0;5;15/06/30 16:55;471;NULL;15/06/30 10:57;15/06/30 9:04;Good Service;7,81E+12;Diogo;***;I received a good service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;601890;704391;9;5;0;1;0;0;5;15/07/01 15:29;471;NULL;15/07/01 9:19;15/07/01 7:38;ON LINE REGISTER;***7;ANDREW KEKANA;***;I AM HAPPY WITH THE ON LINE REGISTER. IT WILL MINIMISE A LOT OF CALLS. ANDREW KEKANA HELP ON HOW TO USE ON LINE REGISTER.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869704;704391;9;5;0;1;0;0;5;15/07/06 16:18;471;NULL;15/07/06 10:21;15/07/06 8:27;Great Service;***2;Londeka;***;My policy was reviewed and I received a great offer both on my premium and access. Yay!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870128;899;14;2;0;1;0;0;2;15/07/07 14:19;471;NULL;15/07/07 8:11;15/07/07 6:28;Victim of you Company ;8,31E+12;;***;I have since complaint on the 30.06.2015 and had no response from from any one of you. It was about an account that was open under my name where I am said to be owing R5373.63 which was open on line since you cannot trace which store was the purchased made nor the account opened. It very disturbing that you can allow somebody to open an account without any proof of Identification. I will suspect that this is an inside Job. Bear in mind that I have already submitted my dispute from to your Exact store in Alexandra but still receiving calls from your collection department. I am not your client but I am your victim and I should be compensated for that damaged control. It has been a month Already;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870156;223;18;2;0;1;0;0;2;15/07/10 14:51;471;4;15/07/07 8:45;15/07/07 7:00;peter stuyvesant box defect;;;***;After purchasing a box of peter stuyvesant red hard pack, tearing off plastic wraping and pulling the flap to expose cigerettes. The silver flap is sealed. So how exactly do I open my pack of cigs? Tear the box open then I have stale cigs and a box that does not close or open properly. Paying R38 for a pack of cigs with a box that has a defect is not worth it. It rather buy dunhil or something. Surely the guys in QA aren't doing their job properly. Now I am holding onto the box of cigs until stuyvesant picks it up. I want this sorted out asap.<br> <br> Nicholas Sankar;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870184;859652;9;2;0;1;0;0;2;15/07/07 15:43;471;NULL;15/07/07 9:45;15/07/07 7:52;Useless service;7,91E+12;;***;This is the second set of bad service I have had from useless Ambledown. They do not respond to emails except with generic replies, they claim they have a backlog, they do not specify the turnaround time for claims. Every month they take premiums without fail and yet they do not pay timeously. they are also difficult to get hold of. I submitted a claim on 22 June 2015 and still have not got a meaningful response except a generic statement that they have a \backlog\"". quite frankly that excuse is unacceptable. the fact that there are no many complaints about them shows how useless they are"""