Good Agent

Great Service from Nkele Molele

Took a while to get some proper help from Miway with regards to my claim.

First day I was told I was gonna be called by an agent but one on called me till I had to go on the Miway chat again the next day. Finally a agent called me took my incident report then she told me she was failing to log the claim on to the system. She then told me she'll get someone else to call me from the claims department the dame day and again no one called till I had to again jump on the miway chat app where I was finally connected to the claims agent that was supposed to deal with my claim and that already my third day trying to claim. His name is Matthew, he called me on Wednesday took the incident report again, I told him about my frustrations regarding me driving a car with damaged tyres and I needed them sorted ASAP, before the call ended he promised to send me a link where I would be able to upload pics of the damage. The day ended with me not receiving any link. On Thursday which now the fourth day in a raw I jumped on the Miway chat again asked to be connected to him then called me and told me he sent the link of which was a lie because I didn't receive anything, I only received it after he sent it when I told him I didn't get it. After opening the link i got errors when I tried to submit the claim I then sent him an email about it of which he never responded, i then decided to email pics of the damage to him and he called me and told me he'd get back to me once he has the results from the assesor. Of which he never ever got back to me, I sent him emails of which he never responded leaving me frustrated and at that point I decided to fix my car myself. I sent him more emails on Friday of which he still ignored. I was very upset about his service, it was very bad. It seemed as if he had no interest in helping me, i had to chase him for updates of which I never received. Mathew made me believe that saying "insurance are ****s". I've got no bad wished for him i just wish he could take his job and making clients happy seriously

Monday i jumped on the miway chat again got transferred to the claims department of which i was assisted by Nkele Molele who was so kind and happy to assist me. She got everything done for me the same day she made me feel like a client and I became a happy client again. Submitted my claim before the day was over, Tuesday I received my confirmation of payment. I wish more agents were as helpful as she is.

Thank you Nkele