Going the Extra Mile to assist a customer

This Morning i received an sms saying that Miway had paid money into my bank account, I was not aware of any refunds due, so I immediately called Miway to enquire. When David answered the call, he confirmed that there was no proof showing that I should be getting the refund. After us ending the call, David then went the extra mile, and contacted the relevant teams to enquire what is going on. I then got a call about 5mins later from David, explaining where the payment had come about. I didnt even ask David to investigate further, yet he took it in his own mind to go further to assist me.<br> <br> Well Done DAVID!!!! Your service today was out of this world.<br> <br>