GO FOR A DIFFERENT INSURANCE COMPANY

I am lost for words. I have just arrived home. I am so disappointed with the service I have received. I pay monthly premiums so effortlessly only to receive such horrible service.

I first have to fight for authorization to be approved by Anthony. Then I have to call Pedro to approve the authorization because Anthony was not responding to any of my emails or calls.

My car was taken from form the 10th of June till the 13th of July a whole month and yet I was still calm and lenient and thought you’ll do much better but no the service just got worse.

You deliver my car on Thursday only to find out the spare wheel is damaged from the accident that I had survived, meaning you don’t care about my safety or convenience. This mean if ever I had tire puncture then the spare wheel could have been useless.

I drove my car the past Saturday and as I turn the fan there is sounds that the car is making. I am not quite sure whether the fan has something in it but that noise is quite annoying.

I have just arrived home from work. I knock off at 4h30pm and it takes me 45mins -1 hour to arrive home. But due to the failure of my car being repaired accurately, I was stuck in the middle of the road with an overheating car. When I came out of the car there was water spilling out of the car and there was steam coming out. I then have to wait for another 15-30 minutes just for the tow truck. While I am waiting as a woman I tried taking the car to the closest garage only to find out there was no water in the car. If everything was fixed accurately at Renew-IT I would not have 1 out of 3 Mi-Help roadside assistance for the remaining year.

On top of that, I am writing this email and I will only be responded to after 48 hours and yet my money is always debited just on time.

As Miway and Renew-IT, I want you guys to fix my car. I have paid excess and I pay my monthly premiums. My car better be collected from my house and also delivered once everything is right with my car. I don’t want to her any excuses. I am not expecting any of you to tell me about extra money that I must take out. Just do the right thing so you don’t have such issues in the future.