Glass my a**

On 11 October I registered a claim to REPLACE the FRONT LEFT PASSENGER WINDOW (with smash and grab) of my car. I spoke to Thabiso. Firstly, my car registration was still incorrect after almost a year, I have updated it (well trusted that the consultants changed it) on numerous occasions, but when I received the claim details, it was still reflecting the permit number from the day I bought my car, even after updating it during the call (again) when registering the claim. Secondly, I want a screen shot of the claim as it was registered on your system, as I believe it was not registered as a FRONT LEFT PASSENGER WINDOW (with smash and grab) claim but as something else, a windscreen or perhaps just a repair. I have raised another complaint regarding the actual fitting of the window with PG Glass. After registering the claim, I received a call from PG Glass who I gave the same information as I gave Miway. Then they said that the branch I selected will call me to arrange fitment. I received no calls or messages and between 15&16 October I made contact with the PG Glass branch I would like to go to in order to fit the new window. On 16 October I was advised that the window will be ready the next day and I made an appointment to fit on Friday, 19 October @ 10am. I was on training so I had to arrange for my partner to drop me off 2 hours before to make it back to the PG Glass branch in time for fitment. My partner waited 2 hours in the branch before she was told that there is no window. How do you make an appointment to fit a window but you do not have a window?? How do you make someone wait for two hours and then only tell them there is no window to fit?? To top it all, I was told that it will take up to two weeks to get a window. Why was I not told this when I first spoke to PG Glass?? I had to call Miway while my partner was waiting, I spoke to Thsepo who advised he will contact PG Glass to try and resolve the issue. Guess what, nobody from Miway called PG Glass. I eventually told my partner to leave PG Glass without a resolution or window. Eventually Thabiso called me. At least Thabiso called PG Glass and spoke to Steven, who also advised a two week waiting period for a window. Now PG Glass is blaming Miway, and Miway is blaming PG Glass and I am sitting in the middle. From Miway, I would like to know 1) why is my car registration number not updated, 2) was the claim actually registered correctly and 3) how are you going to fix this as I have NO confidence with Miway's capabilities to deal with claims correctly.