KM
Kaziwale M

1 reviews | Active since Jan 2023

20 Feb 2024, 10:25

Giving them 2 stars ...

Giving them 2 stars because the claims process was quick fortunately... But I later understood because they sent me link to track my repairs on Autadex which since receiving the link has not been updated. Only way to get updates is to contact the repairer directly. For a business like miway to even have such a platform which is useless is a little disheartening and I have now had to follow up weekly on progress updates as no one will let me know what's happening without being proactive... Paying comprehensive doesn't mean anything at this point... Finding another insurer now that I know the process and what I don't want.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Feb 2024, 10:26
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team