DN
Derolin N
1 reviews | Active since Jan 2011
21 Jul 2015, 14:02
Given different info everytime I call
I am a long standing client of Miway, and to date I have never received my MiRewards. When I call the call centre etc, I was lead to believe that I was now finally due for my MiRewards at the end of August 2015. I called today to confirm that date, and the Service Consultant now states that the date is August 2016. I am a client of Miway for 6 years, and to date nothing has happened.<br> <br> I personally feel that I should be due for MiRewards
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MiWay Insurance's replyOfficial
23 Jul 2015, 18:16Hello derolin,
We need to unconditionally apologise for the initial misunderstanding, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the initial misunderstanding, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply23 Jul 2015, 18:16
Official
Hello derolin,
We need to unconditionally apologise for the initial misunderstanding, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the initial misunderstanding, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,