Geyser Repair incomplete

<p>Claim Number: C761104</p> <p>Claims Handler: Lerato Motsamai</p> <p>Good Day</p> <p>I had a burst geyser on the 10-08-2016, my geyser was replaced by MIWAY on the 13-08-2016. In order for them to install the new geyser a hole had to made in the bedroom ceiling to remove and to refit the new geyser. Today is the 19-08-2016 and no one has contacted me regarding the repair to the ceiling. Why is it that i have to keep emailing and calling the claims handler to get this simple straight forward repair sorted out? The last email i received from Lerato was on the 16-08-2016 saying that she hasn't yet received the quote and will follow up. I tried calling her yesterday and i sent her an email yesterday morning with no response. Is this how MIWAY operates by handling claim repairs incompletely? I honestly do not need this poor service from my insurance company. We take out insurance in the hope that in situations like these we are dealt with professionally and our claims are resolved and completed as quickly as possible. I am now seriously considering finding a better insurance company who takes me and my claims seriously. How long more must we contine to look at a hole in our bedroom ceiling? I am very dissapointed in MIWAY. </p>