AG
Anton G
1 reviews | Active since Aug 2016
24 May 2023, 08:27
Get a dialer manager ASAP
Can your management please review your dropped call rate then ask your dialer manager or campaign manager on outbound how the hell does he/she set the dialer to make a million calls in a space of a minute if no operator is available. I would dearly like to see your drop call rates must be sky high
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
24 May 2023, 08:28It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply24 May 2023, 08:28
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
AG
Anton G's updateReviewer Update
24 May 2023, 08:32lovely standard reply, what are you giving me the figures on your dropped call rates
AG
Anton G's update24 May 2023, 08:32
Reviewer Update
lovely standard reply, what are you giving me the figures on your dropped call rates