Generally I’m still very happy

Generally I’m still very happy. Just had one incident where I was not treated very well when I lodged a claim and I had to cancel it due to a delay of a whole month. The question I asked myself was - what if I had a serious incident which caused my car not to be drivable. It meant that I would be left stranded without a car to be mobile even though I’m paying for the benefit of a car hire. What troubles me a lot was the response of the consultant who was handling my case. He said he had to deal with lots of claims that’s why I was not helped for a month. So that sound like ‘I’m / my business is not important’