General unhappiness.

I am disappointed with the service received in processing my claim on my car insurance with MIWAY. Had an accident on Tuesday 28 July 2015. They assigned a Claims representative, Makhosazana Twala, who was never available, her phone consistently went to voice mail each time and she never responded to an email I sent her. I had to call the call center and speak to other consultants who gave me feedback. <br> <br> The accident left cosmetic and also mechanical damage to the clutch and wheel alignment, although the car was still driveable. Today the clutch finally gave up, I called MIWAY and I was finally transferred to Makhosazana and her attempt to reassure me was mediocre. <br> <br> The lesson here is, ALWAYS ASK QUESTIONS BEFORE APPROVING an insurance contract. I learned today that \10% of the insured value"means you'll have to pay thousands of rands in excess"