****ed up service from Tshepo Temane

Policy number ********** 1.***.Claim advisor Tshepo Temane.. I put a claim on the 22/03/2018 What frustrates me is that I have to everytime sent Tshepo email requesting a feedback and most times have to sent more than 2 emails..I am not happy with this cause is not like miway is doing me a favour by insuring my phone and car..29/03/2018 @ 12:21pm..askimg how long it wil take to validate the claim and never got a feedback from Tshepo If this is how Tshepo treats his client them i will cancel this and look for another insurance where they will treat me like a costomer ..I pay for this everymonth is not like is free.Can you kindly assign elst to run with my claim cause i dnt even wanna hear Tshepo voice.He told me this will take about 3 - 4 days to finalise and it has now been 6 days..Unless i miss something on the policy document sating that is mu duty as a cutomer to call 100 times or email in oder to get a feedback if that is a case i made a big mistake them chosing miway