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BN
Baron N

1 reviews | Active since Feb 2019

17 Apr 2019, 12:19

**** YOU MIWAY

Complete disgust with the process of the claims department.

i have a claim for my iphone XS that needs to be repaired. they sent my phone to a partner who was unable to fix the phone. the partner however did provide a quote. how can they quote for something they are unable to do.

the quote provided was R4000 the actual fixing of the phone costs around R7000.

points i would like to mention.

WHAT SEEMED LIKE A EASY PROCESS HAS NOW GONE ON FOR WAY LONGER THAN PROMISED.

YOUR PARTNER **** AND SAID THEY WERE BUSY FIXING THE PHONE ONLY TO FIND OUT THEY DO NOT HAVE STOCK.

YOU WANT TO PAY ME R4000 TO FIX MY PHONE ASSOCIATED WITH A QUOTE THAT IS INVALID AS THEY QUOTED ON A SERVICE THEY CANNOT PROVIDE.

THE COST TO FIX THE PHONE IS ALMOST DOUBLE THE AMOUNT YOU WANT TO PAY ME.

THIS COMPLETELY GOES AGAINST THE FUNDAMENTALS OF INSURANCE.

"Insurance is a contract, represented by a policy, in which an individual or entity receives financial protection or reimbur*****t against losses from an insurance company. The company pools clients' risks to make paymenTs more affordable for the insured."

I AM A CUSTOMER A DESERVED TO BE TREATED LIKE ONE AND YOU NEED TO SORT THIS OUT AS SOON AS POSSIBLE.

AND NO ITS NOT MY JOB TO FIND THE CORRECT FIXING QUOTES. IT IS YOUR JOB TO FIND CORRECT PARTNERS AND QUOTES.

I WILL NOT BE INCONVENIENCED ANYMORE.

YOUR CONSULTANT I SPOKE TO TODAY WAS WORSE THAN A CHAT BOT AND REHASHED SCRIPTS. CLEARLY UNABLE TO HANDLE CLAIMS.

0
Replies (9)
MiWay Insurance
MiWay Insurance's reply17 Apr 2019, 12:31
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.

Best regards,
The MiWay Team
BN
Baron N's update17 Apr 2019, 12:51
Reviewer Update
How long do i have to wait for my claim to be settled? now i have to wait to be contacted? completely ridiculous
MiWay Insurance
MiWay Insurance's reply17 Apr 2019, 12:57
Official
We’re so sorry to hear that we’ve let you down. Someone will be in touch shortly, to turn things around!

Kind regards,
The MiWay Team
BN
Baron N's update17 Apr 2019, 13:11
Reviewer Update
I do not understand why i have to wait so long. i do not understand why i should follow up!. i do not understand why i have to do the admin of your department asking a million questions!. i do not understand why i have to wait even longer for a simple process like this
BN
Baron N's update17 Apr 2019, 13:16
Reviewer Update
i will gladly fix it in my private capacity if you paid me an amount not associated with an invalid quote! Provide me a quote from a valid partner that i can go to in my private capacity that will be able to do the job!
BN
Baron N's update17 Apr 2019, 13:16
Reviewer Update
i will gladly fix it in my private capacity if you paid me an amount not associated with an invalid quote! Provide me a quote from a valid partner that i can go to in my private capacity that will be able to do the job!
BN
Baron N's update17 Apr 2019, 13:16
Reviewer Update
i will gladly fix it in my private capacity if you paid me an amount not associated with an invalid quote! Provide me a quote from a valid partner that i can go to in my private capacity that will be able to do the job!
BN
Baron N's update17 Apr 2019, 13:16
Reviewer Update
i will gladly fix it in my private capacity if you paid me an amount not associated with an invalid quote! Provide me a quote from a valid partner that i can go to in my private capacity that will be able to do the job!
BN
Baron N's update17 Apr 2019, 13:16
Reviewer Update
i will gladly fix it in my private capacity if you paid me an amount not associated with an invalid quote! Provide me a quote from a valid partner that i can go to in my private capacity that will be able to do the job!