Frustration with the MiWay Process

<p>So on Monday I was involved in a Car accident. I phoned MiWay to get authorization to tow my car which I was in the middle of the N1 North in midrand during peak hours. They tried to phone me back 2 times of which I did not receive the call due to the noise on the highway. JMPD requested the tow truck company to tow my vehicle out of the highway. Once we reached the Autobody shop I phoned MiWay again and they informed me the tow was not authorised. I therefore asked what the next steps was etc. They advised me to get an AR number from the Police station before they can log the claim. I advised them that I cannot report it to a Police Station as JMPD took the statements and advised me not to report it at the Police Station as they will open the AR. Nevertheless MiWay did not log my claim. So on Tuesday I decided to use the Mobile App to log my own claim which worked without the AR number since I have not yet received that at the time. So for the first issue I feel they did not re-try me after they did not reach me the 1st or 2nd time's. Secondly not opening the Claim due to the AR number that is outstanding but when using the mobile application I could do it without the AR number.</p> <p> </p> <p>Then on Tuesday the Towing company informed me that my Vehicle was written off and that they towed it to their yard which in my view was not authorised(Not MiWay here but its part of the events). They informed me of the costs per day for storage etc and I knew this was bad so I contacted MiWay on the website chat and advised them of this and that the vehicle needed to be moved from the Tow Truck company ASAP to stop accumalating costs. On Wednesday morning a reprosentitive from MiWay Towing called me and advised that he was going to tow my vehicle to another location, I was surprised as I thought this was already done but anyways at least the vehicle was being towed away from the Initial Towing Company.</p> <p> </p> <p>Thursday I wanted to collect some things from my car so I phoned the storage yard where my car was supposed to be towed to and they advised me that the car was not there. At this point in time I got very furious with MiWay for delaying the tow and called them to find out what the problem was. They reviewed my situation and advised that the vehicle was not towed due to a price difference between the Initial Tow company and what MiWay allows for. They then said they can tow it but will add that ammont to my excess. Obviously agitated at this stage I advised them to move the vehicle as soon as possible and that at the very least I would not be liable for storage fee as MiWay is not responding in a timeously manner here. The consultant was at least very helpfull and I will rate him in a seperate review. He phones me back and advised me that I will still pay the Clearance Fees but to accomodate me there will be no excess which was great (at the time I did not comprehend, but basically my excess is used fro the clearance fee so I dont lose out anymore, happy about that). He also informed me that the tow was arranged with urgency.</p> <p> </p> <p>Friday (Today) I emailed the Miway Consultant numerous times and also tried phoning with no answer, so I decided to phone the storage yard where the car was supposed to be moved to. Again the car was not towed, so now the car have been in the initial towing company's yard for 3 nights and the costs keeps on accumalating.</p> <p> </p> <p>If the car was not moved there will be at least 3 more nights as it is weekend now.</p> <p> </p> <p>THIS NEEDS TO BE SORTED OUT TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>