Frustration with MyWay’s unclear claims process

My main concern with MyWay is the complete lack of transparency in their claims process. As a client, I would appreciate clear upfront communication about the workflow steps and estimated timelines for each stage of the claim so I can set realistic expectations. Instead, there is little to no communication, and any timelines provided are not honoured. What adds to my frustration is that, beyond dealing with the accident and the loss of my vehicle—which has left me immobile—I am forced to call MyWay repeatedly. This constant need to follow up makes it impossible to plan around the claim, as I know that if I don’t make these calls, my case could be left unresolved indefinitely. Overall, this has been my most disappointing and stressful experience with a claim.