1 reviews | Active since Nov 2022
Frustration on paying a diagnosis fee after being told only at dealership and not by M-Sure who I have a cover with
Good day
I recently joined MiWay Insurance on policy number *** and never thought that in my early days of joining them will face such
AFTER joining them I then included a mechanical and motor warranty cover which is under M-sure. My 9 year old car gave me a problem with water pump. I called the dealership Williams Hunt who quoted me @ R6000 FOR WATER PUMP where M- Sure says that they would pay R2800 and I would then pay the balance R3200.
On Monday 28 July I called Miway and M-Sure and Cluadio at Miway said that Williams Hunt had to consult them to proceed in the repairs of the vehicle. On Tuesday 29 July I called both Miway and M-sure on that a diagnosis fee of R2880 had to be paid by me. I wasn't happy to be qouted such an exhorbitant figure on two facts 1. It was the first time that I am hearing about having 2 pay such, 2. fitting of the water was the only thing that needed 2 be performed on my car. I felt that I was being moved from pillar to post by the two offices as they did not know who was responsible for sorting out my being told of the diagnosis fee when no one had told me before
On Wednesday the 30th I called again and spoke with Ms Makola at M- Sure to whomfr I related my story to and refered me to Mr Bethuel Nyembe and said he 'll speak 2 the dealer to negotiate a lesser amount of diagnosis which I must add wasn't happy about. Mr Nyembe said that he is calling the dealer William Hunt and he is being unsuccessful and said let us try them an hour later as I was on duty. I duly called at the agreed time and he had left the office as he was off duty
On Thursday I called Mr Nyembe, as I had contact numbers which I wanted 2 find out from him if they were different from mine. I was told that that he was busy on another call and asked them to give me a call which he never did
That is my frustration that I got 2 pay a diagnosis fee which I knew nothing about up until the car was left at the dealership
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Miway Insurance duly contacted me during the day on Monday still on my sleep as I was on night duties the previous night, Sunday the 3rd
My major concern is that they say that a diagnosis fee had 2 be paid. My opposition against is that
. I wasn't aware that such had to 2 be performed and pay for that on fitting a water pump
. That therefore such an exhorbitant fee had to required and paid by me
Miway Insurance duly contacted me during the day on Monday still on my sleep as I was on night duties the previous night, Sunday the 3rd
My major concern is that they say that a diagnosis fee had 2 be paid. My opposition against is that
. I wasn't aware that such had to 2 be performed and pay for that on fitting a water pump
. That therefore such an exhorbitant fee had to required and paid by me