Frustrating and dissatisfying claim process

<p>It is rather sad that after being a miway client for 5 years, you still are not treated as a loyal client. This now arouse because I have to claim for someone else who was the driver of my vehicle. I have full comprehensive cover which states that any one can drive my vehicle and there will just be an extra excess. Little do they fail to tell you is that you will be harassed and treated like a ******** in the process and threatened to have your insurance cancelled for non-compliance. You are asked to submit personal information and when you require clarity you are referred to a clause on your contract which states "Miway can request reasonable information". What is the definition of reasonable. What is reasonable to one may not be reasonable to another. This makes it seem like you are not allowed to understand the reasonings behind insurances asking for certain things. There seems to be more "fine print" embedded behind the "fine print". The driver of my vehicle sustained several injuries and is still on treatment 2 weeks later but you'll are more interested in making life more stressful and difficult. It seems that Miway just wants to dig and find every avenue not to pay out my claim. This vehicle is not a million rand neither is it hundreds of thousands. It's actually less than a hundred thousand but had a lot of sentimental value to me and still Miway is crying to pay. Go and look at the value of my vehicle. With the amount of time you are spending investigating, my vehicle could have been paid. </p>