Frustrated with delays and communication

At this point all I can do is compare based on previous insurers I have been with. The claims process is efficient, but subsequent lack of communication and delays is a real inconvenience. Especially when their delays causes delays on the repairers end, which pushes out the job by another week minimum. I honestly think that if they are causing the delay, they should communicate this and not keep the member in the dark. They should also provided some courtesy vehicle in this special case. I have saved R250 per month since moving over, but not sure its been worth it.