Frustrated miway customer

I am so over Miway I am being harassed by them .When I took out their vehicle insurance I was advised that I would need to install a tracking device which I did and the certificate was sent to them and i received confirmation and policy documents showing that all is in order that was I October. Since I took out this policy Miway has been bombarding with emails that I do not have tracking device therefore I am not covered for theft and hijacking. I have been calling and sending car track certificate and promised that it will be updated and all is in order ... on the 20th December I was advised that I need to sign a Cession letter and all will be in order my policy will be updated that was done and promised that I should not worry. 8 day later I am receiving an email at 00:1 about suspension letter -security gap that "There will be no theft and hijack cover if this vehicle does not have a MiWay approved ****** vehicle recovery service device, with early warning functionality, that is installed, active, paid for and in full working condition at all times. This may be serviced by Cartrack or any SAIAS or VESA approved tracking companies" same time another email sent policy document showing that I have a tracking device installed and I am covered for theft and hijacking. Can some senior who knows what Miway needs give me a call because this frustrating I do not know if I am covered or not when miway is busy debiting my account