Frustrated Existing Customer

I Have two existing policies with Miway. I have been reaching to out to them to sign up for a third policy. Not getting any joy with the consultant helping me to finalise the third policy. She has been diddling around and her delays have a direct impact on our business. The vehicle to be insured has to start operating asap. I have escalated the matter and still not getting assistance! It seems like I have to beg Miway to give it business. ****** Disappointing!