Frustrated Client 😩

I had a bad experience with MiWay...had a car accident on the 19Feb 2024....my car was taken to Randburg Renew-It Centre....I understood that parts take long to be delivered and may cause delays as it needed a radiator to be replaced... My issue now is that it's been 2 months now and the only thing I'm told is that the car is now on "painting" stage....so for the whole 3 weeks the car is being painted? Today I received another sms saying the painting continues till the 26th....this is frustrating as there is no explanation other than that and I have to make calls to Miway and find out for myself and they are not even escalating this issue to find out more about this 4 weeks type of painting that is supposedly being done.... The funny thing is that instead I'm the one seen as if I'm crazy when no one is giving me a proper explanation or even sending some proof or photos to show this painting they are referring to...

My car was only damaged by the front bumper and I don't understand this painting taking 4 weeks that they are referring...so I'm just frustrated because I need my car to travel to work.

I bet if I had taken the courtesy car option, Miway will be pushing to make sure everything is done by the 30days....so unfortunately I couldn't afford the upfront amount needed for the courtesy car plus access money so I'm suffering now and Miway has just left me with Randburg Renew-It Centre and only follow ups are done when I call....meaning no support from them as a client😩...feeling alone while you having insurance cover is the worst 😢

So I'm just advising you...if you are with Miway and have a car accident...don't agree to have your car taken to Randburg Renew-It for repairs.