Frustrated client

My bakkie was hijacked and contacted miway to report the incident,I was told someone will call me to process the claim,after 2 days of waiting I decided to call again and spoke with Precious she apologised for the whole saga and the claim was lodged.I didn't know that my worse night mare was just starting.I kept on calling trying to find out about my claim because there was and still no one calling to inform me of what is going on.I was told by a bored consultant that the person who is working with my claim is Lindy,I was given an *** number to call him direct which I did.The phone just rings and goes on voivemail and he doesn't get back to me as a client.I've been sent from pillar to post,being online for over 15 minutes speaking with different consultants...oh I can give you the names Given,Nomfanele,David,Khulu,etc.I am still waiting for the person who is handling my case to contact me it's been a month and half now.I'm a very old person,running around like a headless chicken is not helping me.I will never recommend this company for any body cause the service is too poor.I'm going to ask my daughter to cancel hers with you.