Frustrated – Claim Approved but Still No Car

I submitted my claim on the 2nd of February, and my car was taken to Auto Body Works on the 9th. On the 4th of April, I was informed that the car was ready for collection. Shortly after, I received another message saying there was an issue with the insurance not signing off the paperwork.

Since then, I’ve tried calling and following up, but I haven’t been given any clear answers. I’ve now been told that the delay is due to the insurer questioning the cost of repairs—after the claim was already approved.

This is not acceptable.

It’s now mid-April, and I’m still without my vehicle. The lack of communication and accountability is extremely disappointing. I’ve upheld my end by paying my premiums consistently. I now expect this matter to be resolved without further delay.

If this is not resolved soon, I will be escalating the matter to the Ombudsman for Short-Term Insurance.