Frustrated By Miway Service, so far!!!

On the 26th of Sept we had an accident, that was caused by the other vehicle. I first submitted a claim to Miway via the whatsapp chat, and received full confirmation that all pictures was received of my vehicle.

Miway (Agent: Lensiwe) contacted us on the 27th Sept at 15:10. She advised that she will close our case, as we need to call the people that caused the accident to open a claim with their insurance.

She also asked for the contact person of the other party. She still asked us to call them? Why did she take the number in the first place???

We want to know why must we, THAT DID NOT CAUSE THE ACCIDENT, to do Miways work? We also do not see why WE need to pay for the access on this claim. Miway further do not have a panelbeater in my area to access my vehicle. The nearest town is over 3hours away.

Miway is not making us feel as an important customer and causing more destress to our whole situation and the inconvenience continues.

So far for service 0 star. My claim is not be closed and waiting feedback from Miway!!!