Frustrated and unresolved

Stalling and causing unnecessary frustration!

Unfortunately I've had a vender bender 3 weeks ago and we thought, download the app and complete all the necessary procedures to ensure it would be processed smoothly and without any frustration!

I took my car for the first assesment with Mi-Ways preffed pannelbeater and the assessor took a quick spin around the car took a few snaps, pushed the keys in my hand and said to me we will email you the quote!

The experience left me with dought and concern!

We looked around at other options and I've been referred to MF-autoboday in Boksburg! Where we received the service one would expect, the assessor was on the floor inspecting the damage from every angle and even engaging with me about the damage!

This assesmet was done much more thoroughly than the first one! What's concerning is was the first assessment even done properly?

3 weeks, 6-emails and 12 phone calls later not one of the claims officers can give me a direct answer as to why they are stalling the authorisation to have the car repaired by MF-Auto?

Is it because they want you to get frustrated and settle for the first assessment? Or do they receive a kickback from the first pannelbeater?