Frustrated and Unhappy

I am extremely disappointed with the service from MiWay Insurance. I was double debited R2,209.94 on 27 March 2026, and despite reporting it immediately and following up multiple times, I still have not received my refund.

I have sent bank statements and screenshots repeatedly, yet I keep getting inconsistent responses from Siyabonga Xaba or no response at all. At one point he told me the refund was being processed, only to be asked again later what the amount was. It has now been weeks with no resolution. This level of service is unacceptable, especially when it involves clients’ money. I would strongly advise others to think twice, as resolving billing errors appears to be a serious challenge.