Frustrated and disappointed client

I had an accident on 10th May and submitted a claim on 11th,till date no update,I have to call each and every day to beg for an update and no one gives me clear answer of what is happening,i get different stories every day,for how long am I going to keep on begging for updates on something I pay for?on 31st they debited my account for a car I don't even have,but when it's time to help us with our claims you guys are no where to be found,so disappointed