Frustrated

3 weeks ago I had an unfortunate event occur of an attempted hijack that led to the damage of my car. I submitted a claim soon after visiting the police station. A consultant by the name of Doctor Mafisa called to inform me he will be handling the claim. He called me three days later to inform me that the claim has been denied. Why? Apparently the damages made to the car cost less than the excess fee. Mafisa then advised I pay the amount directly to the dealership i.e BMW North Cliff. I requested that the provide me with their banking details so I can make the payment, which were only provided after 3 days of non-stop persistent pursuit. I got to BMW North Cliff, I was then informed that the damages cost more than the amount I was initially informed to pay. I was advised that my insurance should pay it. I went back to consult with MiWay and requested to speak with the agent that initially handled my claim, Doctor Mafisa. He now denies ever advising me that the work being done on my car is to cost less than the excess fee hence the claim was denied. In this case I trust we can pull out all recordings of all telephonic conversations I had with Mafisa as he stated in the beginning of the call that all calls are recorded for quality and security reasons. I do hope you can retrieve and refer back to the recorded calls. I’m being sent pillar to post with no clear and concise information of what’s to follow next. I ended up speaking to a manager named Donovan, he too promised to solve this matter but it still remains open. I’m utterly disappointed in the lack of communication MiWay is failing to give me. Three full weeks I don’t know what is happening with my car, if I’ll ever get it back.