Frustrated

My claim has not been resolved for over 2 months now, my car was hit from a parking bay by a Miway client, all documentation and images and quotes sent to my way, ridiculous offer was made and disputed. An adjusted offer is still not finalized, I decided to call today and was told that the claim assignee is on lunch and the manager is in a meeting and there is no one who can assist me apart from those people. I was told by Zanele that the claim is awaiting final approval from assessment and they will get back to me before the end of this week, it is now Friday afternoon, still no feedback. Just because I'm a third party, Miway does not care what happened to my car because it is a full 2 months from the 15th July till today the 16 September, no substantial approach to resolve this amicably. I'm so frustrated.