Frustrated!

<p>I was involved in an accident on 21/06/2017 which was caused by the other party. Miway 'roadside assist' was helpful BUT when it came to handling the claim, they quickly decided that my car was a "write-off" becuase they were only willing to pay (x) amount for repairs and the panel beater quoted (y) </p> <p>There was no damage to the engine and my airbags didn't pop! The only major damage was the radiator.. so of course i fought this because I did not agreee that my car was a "write-off"</p> <p>I've been dealing with Thami Ndaba, who is very friendly over the phone (when he IS reachable!) but he hardly responds to emails and never returns calls! </p> <p>Miway told me to get my own quote matching (x) amount that they are willing to pay, however, they only give you 5 days to do so or they close the claim and you're stuck with a broken car! </p> <p>Anyway, I got a quote (in time) which came in a little over what they're willing to pay. Thami told me (over the phone) that it has been approved by the accessor but he needs his manager (who is ALWAYS in meetings) to approve the claim. I've BEEN calling, speaking to different consultants and I'm STILL waiting for the approval. They just don't get back me! Leaving me in the dark! </p> <p>It's jsut so frustrating because they are prolonging the entire process and they don't communicate with their clients!</p> <p> </p> <p>FYI... I'm still waiting for Thami to call me back!! </p> <p> </p>