Frustated!

Had a car accident over a week ago. The consultant I dealt with was so helpful on the first two days and then started ignoring my emails when asking for updates. It is now over a week later and after phone calls daily and speaking to different consultants, my vehicle still is not at the Panel Beaters for repairs! My work is my car, I'm spending money on rental car. This morning I have called twice again to speak to Supervisor Alex, still nothing! I have been with a few insurance companies in my 30 years of driving but this is honestly the worst experience I've had with Insurance. No Communication and No Feeback!