From wanting to leave MiWay to eventually deciding to stay

I would like to give a big HIGH FIVE to Kwena for the wonderful service.

I explained to Kwena my frustrations with the claim process, how I logged a glass claim 3 weeks ago and I never got a call from the assigned representative, and they did not authorize KIA glass(even though my car is still under service plan).

I was ready to change my insurance company but he asked me to give him a chance to rectify the mistake that was done by the previous representative. He called the following day as promised (he called more than 3 times, this was the 1st time a MiWay rep kept their promise) and now I will be not changing my insurance company because of the service I got from Kwena.

and he is very friendly!