From great to POOR

<p>When I updated my policy I receceived great service from the call center. I lodged a claim and was informed that I would be contacted by a service provider of the Insurance. Service provider Panaservice would call to make arrangements to come out and assess the damaged goods. First day went by with no contact from Panaservice. Following day they phoned and made arrangements to vome and assess on Friday 29/7/2016. Friday Panaservice phone to move the appointment to Saturday. I arranged my day to suit them on Saturday 30/7/2016. Saturday morning Panaservice phones again and said sorry we not gonna see you today but will during the following week phone to make a new appointment. I took this up with Miway, who sent an e-mail asking gor a response. That was it no further feedback from either Miway or Panaservice. They just went frombeing brilliant to non existent. I will definitely be moving my insurance to a company that has their client's interests at heart. </p>