From Good to Bad service in just weeks of cover

The service went from Exceptiona to poor in just weeks and it's not even a month I joined Miway. I took my car for inspection twice and the third time the inspection report was send to MyWay by PG Glass centurion and I also received a copy which I sent it to fixit@miway email that was on my policy document then there was no communication. Every time I had to call to find out if all is in order so there is lack of consistent communication so this time I was thinking all is in order them almost a month later I get an SMS yesterday that they need my inspection report for me to be covered. I mean this is very bad for me and it makes me wonder what will happen as time goes while I am with this insurance if I have to deal with such inconsistencies now at such an early stage. I guess this proved to me that your a valuable customer when they want you to join but after joining then it's all inconsistencies. Yesterday I called to cancel it untill the agent I spoke to by the name of zodwa said they have my inspection report after I called them and struggled so much. If you are reading this comment, make a wise decision at your own discretion because if I am going to experience another bad service like this from MiWay that might cost me then I am leaving this insurance.