From Former Employee to Grateful Client

From Former Employee to Grateful Client

Many years ago, around 2011, I worked at MiWay. Back then, I didn’t own a car and didn’t truly understand the importance of insurance. To us, it was just about hitting targets and closing sales — we didn’t always grasp the real value we were offering clients.

Fast forward to yesterday, I experienced that value firsthand.

I now have two vehicles insured with MiWay. While driving back from a church conference on Marlboro Drive — a notoriously high-risk area for hijackings, especially in the kind of double cab I was driving — my car broke down around 11 AM. I was anxious, stranded, and to make things worse, my phone battery was at 1%.

The agent who helped me (I believe his name was Bradley) was calm, professional, and incredibly supportive. I asked him to call me back on my travel companion’s phone, and he did so immediately without hesitation. He didn’t just arrange a tow truck — he sent security first, and not just one car but backup too. The tow truck arrived in under an hour, and every single person I interacted with, from the agent to the security personnel to the tow truck driver, was kind, professional, and reassuring.

I honestly felt seen, protected, and valued.

Thank you, MiWay, for going above and beyond. I’m truly proud to be a MiWay client.