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Portia M

1 reviews | Active since Sept 2017

14 May 2020, 08:42

********** Credit check done without me even speaking to the agent.

I have a ********** insurance enquiry against my credit profile. There’s an agent that called me yesterday and I told him I’m in a meeting he can call again at 3, the guy calls again at 12 and I tell him still that I can’t speak to him and hang up. He never bothered to call me back, I have no idea what type of insurance did he want to offer, but now there’s a credit check. Who authorized this credit check. I even got a survey as if I spoke to the guy and I didn’t. I want this rectified ASAP, this is really disgusting, so now I’m having an enquiry that’s affected my credit score. For what exactly when I didn’t even ask to be contacted.

This should be corrected ASAP I’m posting this on social media as well, so Miway and it’s employees will not get away with this.

Regards Portia

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 May 2020, 10:09
Official
Thanks so much for taking the time to write to us, this doesn't sound right at all!  We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.

Best regards,
The MiWay Team