*****

I have been a clients of miway since 2020. I've been happy with their service, premium as well as their quick claim process. Early this year I got an email that my policy was updated and the premium went up. I called into the call centre and I was told that an advisor updated the policy and made changed which increased my premium. I asked them to rectify this and they assured me that it will never happen again. What annoys me is that it has happened again. So basically the advisors can just access a clients policy and make whatever changes they want and have a clients premium increased without speaking to them the clients. According to my understanding calls are recorded for our mutual protection and in this case there's no call recording because I did not call in and I did not receive any call regarding changes to my policy. I honestly believed that this would've been sorted out the first time around but to have this happen again clearly shows that miway advisors are capable of ***** and they do as they please. I am very disappointed in their service. The agent I spoke to said that he cannot confirm what exactly happened and said he will Call me back which I'm still waiting for. So at this moment I'm sitting with an update on my policy that I did not agree to and a premium which I cannot afford.