four years a client first claim cancel my policy .

i have been a client for 4 years no claims now I claim after I was robed at gun point ,they have no respect or any care what happened to me just worried about the money they have to pay out for the claim . I told them on more than once that I do not have the documentation as I was busy moving and the documents were packed away they told me they have means to trace my purchases ,they then wanted to do a credit check on me and I said no as this is for a claim and not a loan ,they said they must do one its part of the process when I took out this policy in 2011 there was no menstion on credit check when claiming .on the 01/04/2015 I found Colette a Team manager from Mi Way looking into my LinkedIn profile WHY she does not know me or did not even know I excisted until I put in the claim . Yes I have been hard headed but I am very traumatised what happened to me and they do not understand this plus the moving plus pressure at work but there is one person and her name is VALLARY she is rude bombastic ,please listern to the tapes of our conversations and you will understand why I say this now this morning she phones me and tells me my policy is cancel WHY . For your MD please .