Fix your mistake immediately or lose a customer
<p>Dear Miway</p> <p> </p> <p>Policy number ********** 6</p> <p>You make me regret leaving outsurance.</p> <p>My account has been double debited and I dont know why ?last month I also had discrepancies with my debits after I called to adjust my policy and , please get your recordings out so you may take a listen to my changes. now I paying both new premium and old premium this month for the same policy and last month I was over debited and you promised to reduced my premium by the over debited amount and it was not , on the 21st April 17 my account was debited R93.97 but shows unpaid on my profile? This month my account debited 27th May 17 R443.7 but shows unpaid on my profile, and also my new premium of R527 also debited off my account on the 27May17. how come are amounts showing unpaid on profile? Is someone committing ***** by taking money off account and showing it unpaid on profile, I want my money that has been incorrectly debited deposited back in my account immediately this seems like misadministration. I went to miway for affordability not to get ******!! Please fix this mess immediately or I will give notice to cancel my policy with miway within the next 48hours.</p> <p> Fyi I was with Outsurance for more than decade and I never had any of this *********** service.</p>
We are really sorry to hear that you feel let down, we have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are really sorry to hear that you feel let down, we have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. We confirm Ntando has since been in touch to make sure all further debits run correctly.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. We confirm Ntando has since been in touch to make sure all further debits run correctly.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
Good day Miway
I have spoken to Ntando and she is sorting everything out and said I will get refunded the over debited amounts once it has been reviewed by the relevant department within 3 working days and should receive my refund in another 3working days , I'm happy that you are resolving my complaint.
Thank you to Ntando for being polite and helpful and I'm a lot happier with Miway and will be completely happy with Miway when my money is refunded.
And last but not least thank you for making me feel like a valued customer.
Thank you
John
Good day Miway
I have spoken to Ntando and she is sorting everything out and said I will get refunded the over debited amounts once it has been reviewed by the relevant department within 3 working days and should receive my refund in another 3working days , I'm happy that you are resolving my complaint.
Thank you to Ntando for being polite and helpful and I'm a lot happier with Miway and will be completely happy with Miway when my money is refunded.
And last but not least thank you for making me feel like a valued customer.
Thank you
John
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Ntando has since been in touch to discuss the reason behind the debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Ntando has since been in touch to discuss the reason behind the debit and we thank you for giving us a chance to assist.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
