Fix my car

I sent Miway an email to open a claim for my car. They didn't even bother to respond to my email. I informed them to call the car's regular driver as they know best what is wrong with the car or email me back. Email was sent 8 Nov dololo service but if I would skip a month without paying am sure even the owner would call to threaten to cancel my account even though I have been a loyal client for so long.