SM
Siyabonga M

1 reviews | Active since Nov 2019

14 Dec 2020, 18:41

FirstHelp Banfield Road crools

This review is not entirely about MiWay but rather about their choice of partners. On the 29th of November I had an incident where 2 of my tires got damaged because of a very bad pothole. My car had to was towed as instructed by my insurer, MiWay. The following days were good because I received constant updates from MiWay consultants. I have the MiMotor combo so I didn't have to claim from my main policy. MiWay paid out for the damages in about 2 weeks. The problem started when I had to fetch my car. Nobody seemed to know where my car was towed to. I had to take steps myself and call the guy who towed my car to fins out where it was taken. It was apparently taken to FirstHelp, Banfield road, Randburg. I went there today, 14th of December. I had to organize someone else to tow the car to the nearest tire shop, which I didn't mind. But upon inspecting my car I found 1. that the emblem/badge on the front was damaged and basically falling off. 2. My prescription sunglasses were ****** along with my earphones. 3. Unopened tools and accessories I had received as a gift from the dealership I bought my car from were also ******. I spoke to the people working at the yard but nobody seemed to know who took my belongings. I spoke to a couple of people around there and they told me that even parts get ****** from cars there and put in other cars. Making me wonder if they didn't tamper with any parts from my car. I sincerely hope MiWay reconsiders their relationship with these ******

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 Dec 2020, 08:11
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.  Best regards,
The MiWay Team
 
SM
Siyabonga M's update24 Feb 2021, 13:20
Reviewer Update
I've been in contact with MiWay and things looked promising. They told me they were in contact with the SP. But it looks like I'm the one who has to follow up with them by calling the contact centre because unless I call no one will give me feedback. And the feedback I receive after calling is always, we followed up, we will get someone to contact you shortly and no one ever does. This is really frustrating. From December and it's almost March now, still hasn't been resolved.